Smart Home Service Plans for Los Angeles Homes
Proactive maintenance, priority support, and remote monitoring — because your smart home should always work.
Schedule a ConsultationA Smart Home Without Service Support Is an Expensive Headache
Technology evolves. Firmware updates change behavior. Network changes affect device communication. A properly designed smart home from 5 years ago still needs periodic attention to run at its best. GWI offers structured service plans for clients who want their smart home to receive the same level of professional attention as their cars, their art, or their HVAC systems. Proactive beats reactive — always.
Remote Monitoring & Proactive Support
GWI monitors your network, control system, and connected devices around the clock. When a switch goes offline or a processor restarts unexpectedly, we know before you notice. Most issues are resolved remotely without a site visit.
Priority Scheduling
Service plan clients receive priority scheduling for on-site visits. No waiting weeks for an appointment — plan members are first in queue. For entertainment-critical events (Super Bowl, holiday parties), we offer same-day support.
Annual System Tune-Up
Once per year, a GWI technician visits to update firmware across all devices, verify programming, test every scene and zone, and document any recommended upgrades. Think of it as your smart home’s annual physical.
Software & Integration Updates
Control4, Savant, Lutron, and Sonos update their software regularly. GWI manages these updates for service plan clients — testing compatibility before deployment and handling any issues that arise.
GWI Service Plans: Three Tiers
GWI offers three service plan tiers — Essential, Premium, and Concierge — scaled to system complexity and desired response level. Essential covers remote monitoring and one annual visit. Premium adds unlimited remote support calls and priority scheduling. Concierge provides 24/7 availability, a dedicated account manager, and proactive quarterly site visits. All plans include documentation maintenance and firmware management. Contact GWI to discuss which tier fits your system and lifestyle.
Frequently Asked Questions
Why do I need a smart home service plan?
Smart home systems require ongoing firmware management, network maintenance, and periodic recalibration. Without proactive service, minor issues become major failures. A service plan keeps your system running at its design intent.
What does GWI’s service plan cost?
Plans start at $1,800/year for Essential monitoring and scale to $12,000+/year for Concierge-level support. Most clients in the $150K–$300K system range find Premium ($3,600–$6,000/year) appropriate.
Does GWI service systems it didn’t install?
Yes. GWI accepts service clients with systems installed by other integrators following a paid system assessment. We document, test, and bring the system up to GWI’s support standards before enrolling in a plan.
What’s included in GWI’s annual tune-up?
Firmware updates for all devices, full scene and zone testing, network health assessment, documentation update, and a written report of findings and recommendations.
Ready to Get Started?
GWI serves the greater Los Angeles area with award-winning smart home integration. Contact us to schedule a complimentary consultation.
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